In an ideal world, a customer would not have to ask any questions or reach out to support functions because the service automation of the…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
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