Continuous delivery of outcome-driven support services is vital to SAP customer success. This commitment has led to various innovations that resolve technology issues quickly and…
Evolving Customer Solution Support: Meeting Customers Where They Are and Where They Want to Be
Andreas Heckmann is executive vice president and part of the global leadership team at SAP, as well as the head of Customer Solution Support and…
SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements
WALLDORF — SAP has announced several updates to Next-Generation Support.
How Optimized Incident Creation Helps Improve the Customer Support Experience
In an ideal world, a customer would not have to ask any questions or reach out to support functions because the service automation of the…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
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