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Why Customer Experience Matters to One of the World’s Largest Cement Producers
As one of the top cement producers in the world, CEMEX SAB de CV creates building materials and services for customers across four continents. But…
Top 2020 AI Trends: Why People Actually Want More Machines in the Workplace
Artificial intelligence (AI) and machine learning will soon be everywhere, and we will learn to love them for all the right reasons. That is my…
Building a World of Intelligent Enterprises, One Customer Success at a Time
No one can predict the unpredictable, but becoming an intelligent enterprise is certainly helping businesses take on new opportunities and risks that may come their…
Hasso Plattner Founders’ Award Finalist: Posting Automation Dramatically Improves Enterprise Processes
Until now, the creation of complex cross-company invoices could take several days. Payables had to be processed manually and up to 20,000 line items needed…
What Innovation Means for B2B IT Services and Support
Rapidly evolving technologies like artificial intelligence (AI), machine learning, and the cloud have put every aspect of enterprise technology into overdrive – including IT services…
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