In an interview, SAP Services President Shane Paladin shares why he is proud of what his team has been doing since the start of the…
Delivering True Customer Success Requires Flipping the Engagement Model
Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
The Death of the Product
It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
SAP ActiveAttention: Putting SAP Service and Support Content into Context
Last month, Silvio Bessa, senior vice president and head of Premium Customer Success and SAP MaxAttention in SAP Digital Business Services, shared the progress of…
SAP ActiveAttention Provides Premium Advisory and Support Services for the Customer Journey to the Intelligent Enterprise
WALLDORF — SAP SE (NYSE: SAP) today announced the availability of the SAP ActiveAttention offering, which helps SAP customers move to the intelligent enterprise with…
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