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WALLDORF — More than half (54 percent) of American consumers consider themselves to be socially conscious shoppers, and nearly two-thirds (63 percent) of respondents prefer…
How to Improve CX for all Businesses, Young and Old
Start-ups and legacy brands can connect with new faces and regulars, thanks to machine learning and other intelligent tech that improves the customer experience (CX).
This Holiday Season, Intelligent Technologies Will Make Shoppers Happier Than Ever
If retailers want to win plaudits from customers during the upcoming holiday season, they need to deliver more than low prices and good value. They…
What is SAP C/4HANA? Customer Experience From SAP
The SAP Customer Experience portfolio covers every step in the process, from the first contact a customer has with a company through to when they…
SAP Customer Experience Starts Today. Here’s What You Need To Know.
In June, SAP rolled out a new suite of applications created to advance its market share and shake up the CRM market. The portfolio, called SAP…
Online Retailers Are Missing the Mark on Customer Preferences, SAP Global Study Indicates
WALLDORF — Three out of four online shoppers worldwide fail to regularly see product recommendations that interest them, according to a global survey sponsored by…
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