In an interview, Rohan Patel, head of Support for Intelligent Technologies at SAP, explains how the company’s live support channels offer a faster and more…
AI Is Changing Everything We Know About Customer Support
Continuous delivery of outcome-driven support services is vital to SAP customer success. This commitment has led to various innovations that resolve technology issues quickly and…
Evolving Customer Solution Support: Meeting Customers Where They Are and Where They Want to Be
Andreas Heckmann is executive vice president and part of the global leadership team at SAP, as well as the head of Customer Solution Support and…
SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements
WALLDORF — SAP has announced several updates to Next-Generation Support.
The Death of the Product
It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
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