Breaking news, SAP UKI has announced the 12 finalists for the 2024 Customer Success Awards!

These awards celebrate the achievements of future-minded companies that have harnessed SAP technology to showcase new ways of thinking and set the benchmark for their industry, ultimately making the world run better.

The Transformation Titan Award – For customers that have implemented Business Technology Platform (BTP) products to solve business problems and accelerate innovation.

  • Accenture developed an Interactive Finance Narrative Generator solution that harnesses SAP solutions, human collaboration, and AI technology. This accelerates key financial close milestones, improves timeliness, accuracy, and cost-effectiveness, meaning Accenture can focus on analysing and identifying key insights from reports.
  • Harrods used a mix of SAP ERP Core Component and SAP BTP to deliver a solution that provides a single view of truth for their Hamper planning and logistics business unit. The solution provides staff with easy to consume data, eliminates bottlenecks and improves customer satisfaction.

The Sustainability Hero Award – Recognises customers that use SAP technology to shape a sustainable future and are creating a positive social or environmental impact.

  • Spirit Energy Limited opted for a single solution within the SAP framework to automate and streamline its Ex/ATEX inspections, which are conducted in potentially explosive environments. The approach has automated several critical process steps minimising the risk of human error.
  • Fyffes Group Limited consolidated its business, onto one sustainable platform, ensuring the business is ‘fit for future.’ Fyffes has maximised efficiency of its natural resources whilst protecting the planet and conserving for future generations.

Industry Leader Award – For customers that have modernised their businesses, and even their industries, by utilising technology in an original way.

  • Haleon transformed its Operational Transfer Pricing processes into a single process using SAP Profitability and Performance Management Cloud. This eliminated the need for manual work by automating key aspects of the process.
  • Princes Group adopted a fully integrated SAP Ariba solution to gain greater visibility and control of its end-to-end processes, as well as improving supplier collaboration and providing a more user-friendly interface for internal users.

Business Innovator Award – Dedicated to customers that are transforming and future-proofing their businesses using SAP solutions in the cloud.

  • Touchlight Genetics implemented SAP S/4HANA Cloud to undergo a full digital transformation to replace all non-integrated applications and provide real time visibility. This sets the foundation for Touchlight to become an intelligent enterprise.
  • Cadent Gas opted to use SAP Datasphere within SAP BTP to get a robust and intelligent data synchronisation solution that meets strict government requirements. By using SAP Datasphere, the Cadent Gas data and analytics team have been able to double their productivity as the solution allows for rapid implementation of API changes and faster access to new data.

The Experience Wizard AwardRecognises customers that have developed and implemented the best customer or employee experiences.

  • Vodafone Group As part of its ‘Grow with Vodafone’ project, Vodafone implemented SAP SuccessFactors fully integrated talent suite. This solution was picked to support with employee growth across the entire lifecycle and to improve employee loyalty, advocacy, and talent progression.
  • BrandAlley deployed the Customer Advocacy Intelligence Platform integrated with SAP Emarsys Customer Engagement solution. This enabled BrandAlley to identify its most loyal brand advocates, track the spend of their entire referral network, and send referees and referrers personalised timely messages.

The Service Supernova Award – For customers that have successfully adopted SAP Cloud solutions to meet or exceed business goals, optimise IT resources, increase user enablement, and improve productivity or learning.

  • Inchcape plc chose RISE with SAP to standardise its IT landscape and create a technology foundation that would support its continued rapid growth. Since implementing RISE with SAP, Inchcape has improved efficiency and collaboration, resulting in a better employee experience, and greater compliance.
  • BT Group opted to build on existing foundations of SAP SuccessFactors HCM to create a superior, digitally enabled colleague experience across all talent management touchpoints. SAP SuccessFactors HCM solution has enabled BT Group to become a skill-based organisation that allows colleagues to be in charge of their own careers.

Congratulations and good luck to all the finalists! Thank you to everyone who participated and submitted an entry this year! The winners will be announced on April 12th, and we’ll be celebrating virtually on April 26th.