Intelligent Case Routing

Click the button below to load the content from YouTube.

Intelligent Case Routing

Meet Intelligent Case Routing


Intelligent Case Routing is a Hasso Plattner Founders’ Award 2020 finalist for the category Customer Success.

Zdvoran, Frantisek, Support Manager & Case Routing Guru of ‘Intelligent Case Routing’ shares how their innovation tackles the challenge of simplifying the complex, time-consuming and manual support triage and case routing process.

Read the SAP News story:https://news.sap.com/?p=181105

*Some scenes in this video were captured before the pandemic.