Intelligent Case Routing is a Hasso Plattner Founders’ Award 2020 finalist for the category Customer Success.
Zdvoran, Frantisek, Support Manager & Case Routing Guru of ‘Intelligent Case Routing’ shares how their innovation tackles the challenge of simplifying the complex, time-consuming and manual support triage and case routing process.
Read the SAP News story:https://news.sap.com/?p=181105
*Some scenes in this video were captured before the pandemic.