Helping Customers Navigate Through Difficult Times: No CPI Increase for Support Contracts in 2021

SAP remains vigilant and focused on supporting customers, partners, employees, and communities during COVID-19.

SAP understands that the current situation will lead to unforeseen challenges on customers’ businesses and is committed to help every organization and industry across the world in a fair and equal manner.

 Therefore, SAP has decided:

  • For 2021, the company will not apply the annual increase based on the local Consumer Price Index (CPI)* to SAP Standard Support
  • The company will also continue to not apply this increase for SAP Enterprise Support contracts in 2021

*CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.

This article first appeared on the SAP News Center.