Helping Customers Navigating Through Difficult times: No CPI Increase for Support Contracts in 2021

SAP remains vigilant and focused on supporting customers, partners, employees, and communities during COVID-19.

SAP understands that the current situation will lead to unforeseen challenges on customers’ businesses and is committed to help every organization and industry across the world in a fair and equal manner.

 Therefore, SAP has decided:

  • For 2021, the company will not apply the annual increase based on the local Consumer Price Index (CPI)* to SAP Standard Support
  • The company will also continue to not apply this increase for SAP Enterprise Support contracts in 2021

*CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.