Having a great product or solution is only a piece of the puzzle when it comes to success, especially if your business or organisation is…
Ignite the Consumer Power
Businesses across all industries largely succeed or fail because of one key criteria: their ability to create contented customers. Firms that struggle to keep customers happy…
SAP Customer Experience – Exceeding Expectations in the Moment of Engagement
In these unprecedented times, what can businesses do to contribute to the betterment of society as a whole? We believe organizations can bring societies and…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
How SMEs can Build Great Customer Experiences
Many small and medium-sized enterprises (SMEs) take for granted the level of investment required to build and maintain a good reputation. There’s growing acknowledgement of…
How CX Can Help You Win in a Post-COVID-19 World
Companies can’t begin to build CX programs, without understanding that their consumers are all riding out the same storm in different boats. The COVID-19 pandemic…
How the ‘New Normal’ is Impacting Customer Service
The COVID-19 pandemic has altered the way we do business, likely forever. Despite this, successful businesses understand that the customer experience is more important than…
No more items to load
No more items to load