August 06, 2024 — SAP SE today announced Atturra, a leading Australian, ASX-listed advisory and IT solutions provider, has implemented SAP SuccessFactors, an AI-enabled suite of cloud HR solutions, to increase the accuracy of its HR data, improve its onboarding and learning processes, and reduce staff turnover.
The announcement, made at SAP Australia and New Zealand’s flagship customer event SAP NOW ANZ, details how Atturra turned to SAP SuccessFactors to help overhaul its employee experience, which was hampered by basic HR systems and a reliance on fragmented and manually tracked spreadsheets and documents.
As Atturra’s team quickly expanded, the administrative workload to manage the larger team became a bottleneck, causing HR process delays and affecting the quality of employee engagement. Performance reviews were less frequent, employee and organisational data quality suffered, and the lack of a structured training platform hindered growth opportunities, affecting both individual and business development.
To address these challenges, Atturra worked with Discovery Consulting to begin implementing SAP SuccessFactors into its operations in October 2022. The rollout was completed in October 2023 and included core HR services, including Employee Central, Onboarding, Learning, Performance & Goals, and Recruiting. The phased rollout approach gave staff time to establish a change management framework and manage the cultural transition, granting greater insight into Atturra’s people data before implementing tailored performance and learning objectives.
The business has already felt the positive impact of its decision. Atturra now has an automated onboarding process and provides its employees with access to self-service tools, as well as improved access to learning resources and compliance training. Since the implementation, the organisation has seen a 78 per cent increase in accuracy of high-quality employee and organisational HR data; a 49 per cent decrease in the average time managers spend on administrative HR-related tasks; and staff turnover has also reduced by 15 per cent.
Speaking at SAP NOW ANZ, Atturra’s Chief Operating Officer, David Dekker, said, “As a company that prides itself on helping clients embrace the tools of the future, we saw how relying on better technology would support our growth and deliver a first-class experience to our people. Implementing SAP SuccessFactors has streamlined our onboarding process, allowing new team members to settle in and start learning and contributing faster. In the second phase we added further functionalities with the Performance & Goals, Learning and Recruiting modules. This has been a game changer in promoting a culture of continuous development, boosting employee engagement and supporting our goals for sustainable growth and innovation.”
SAP Australia and New Zealand’s President and Managing Director, Angela Colantuono, said, “Implementing SAP SuccessFactors had an immediate, positive impact on Atturra’s employee management, engagement and retention. From helping to improve its HR systems to better managing its growing team, to refining the onboarding experience from day one, the result was a transformative HR experience that supports and accelerates Atturra’s growth.”
Discovery Consulting Group’s Managing Partner, Alistair Elloitt, said, “The implementation of SAP SuccessFactors enabled Atturra to drive change in its employee lifecycle management system, underpinned by strong project governance and the continued support and communication from leadership. The willingness to not only adopt new systems but also support organisational change to achieve benefits across the organisation and for their people is a testament to the team at Atturra.”
Atturra continues to refine its performance goals and development processes through SAP SuccessFactors, improving workflows and automations to increase authentic employee engagement, particularly in remote work teams, and use the platform’s analytics tools to identify retention risks.