With every new technology innovation, software functionality, and application enhancement, software developers have the power to shape the future. But to keep serving as transformative…
Laying the Foundation for Embracing Diversity and Inclusion
As someone who has lived and worked around the world, including Asia, Europe, and the U.S., I have had the opportunity to see a range…
There Is Nothing Normal About the “New Normal,” But There Are Benefits
The “new normal” is that dreaded phrase we have all been hearing since the onset of the pandemic. But there is nothing normal about this…
Managing Your Solution Landscape
It is fair to say that many companies across industries and geographies have become digital. What I mean by that is their solution landscapes have…
Cultivating a Cloud Mindset: How to Succeed by Managing Your Enterprise Solution Landscape
Succeeding in today’s cloud environment requires a real shift in mindset. Adopting a cloud-centric strategy entails more than moving systems to a different data center;…
Delivering True Customer Success Requires Flipping the Engagement Model
Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
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