The “new normal” is that dreaded phrase we have all been hearing since the onset of the pandemic. But there is nothing normal about this…
Managing Your Solution Landscape
It is fair to say that many companies across industries and geographies have become digital. What I mean by that is their solution landscapes have…
Cultivating a Cloud Mindset: How to Succeed by Managing Your Enterprise Solution Landscape
Succeeding in today’s cloud environment requires a real shift in mindset. Adopting a cloud-centric strategy entails more than moving systems to a different data center;…
Delivering True Customer Success Requires Flipping the Engagement Model
Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
Are Traditional Management Models Evaporating?
We all know how traditional organizations are structured: Employees are grouped together in departments that follow a traditional chain of command, with a designated group…
Live Business Needs Live Support: SAP Support is Award Winning
SAP is reinventing support to be suited for the Intelligent Enterprise. This transformation of SAP Support has received numerous accolades from customers and analysts alike….