Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
Are Traditional Management Models Evaporating?
We all know how traditional organizations are structured: Employees are grouped together in departments that follow a traditional chain of command, with a designated group…
Live Business Needs Live Support: SAP Support is Award Winning
SAP is reinventing support to be suited for the Intelligent Enterprise. This transformation of SAP Support has received numerous accolades from customers and analysts alike….