Delivering great experiences to customers, donors, employees, and others requires a complete view of your organization — and that requires both operational data (O-data) and…
How to Better Focus on People Through Cutting-Edge Tech
Digital transformation is crucial to survival in retail, according to the CEO of the world’s largest retailer. That’s because real-time analytics, AI, VR and other high-tech offer distinct advantages — and help keep the focus on people.
How to Better Meet Your Customer’s Needs
The stars probably aren’t going to align before your next digital transformation, but it’s always the right time to get ahead of customer needs. “I…
How to Better Excite Customers via Machine Learning, VR, and More
Machine learning, virtual reality (VR), and pop-up stores are increasingly crucial to industries such as retail, as they help organizations deliver an easier — and…
How to Improve Efficiency With Roving Robots
Robots are part of massive IT spending to help retailers improve operational efficiency by gathering actionable real-time data, unloading trucks and more.
How to Better Build Trust When Every Sale Is a Promise
Delivery is a promising frontier for retail, but without a satisfying customer experience — or a deeper connection with the customer — each parcel dropped…
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