Railways of the 21st century transport just about everything we buy in stores, via ecommerce and elsewhere. The most tech-savvy among them are also keeping…
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SAP Co-Innovation Lab in Seoul Cultivates an Innovation Mindset
Tech companies have been great places to work during the pandemic, offering sweet benefits such as telecommuting and flexible hours — and a steady paycheck….
Ferrara Asks Customers the Right Questions, the Right Way
Global candy maker Ferrara knows the right questions to ask, how to ask them, and what to do with the answers. That customer experience savvy…
How Ferrara Meets Customer Needs Quickly
“Delight in every bite” is more than a mantra at Ferrara, the global candy-maker behind SweeTARTS, Trolli, Black Forest, and myriad other world-famous brands. It…
How Ferrara Unifies People and Data to Improve Customer Experience
Candy is sweet – and tech savvy. For more than a century, global candy maker Ferrara has been the driving force behind many of the…
How to Measure Experience and Reap Its Rewards
Delivering great experiences to customers, donors, employees, and others requires a complete view of your organization — and that requires both operational data (O-data) and…
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