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Earlier this week, Karma Automotive showcased three new cars at the Shanghai Auto Show. The Southern California-based maker of luxury, electric vehicles sees this as…
For the American Cancer Society, Better Customer Experience Can Save Lives
The American Cancer Society fights cancer around the world through research, patient support, prevention and treatment information, and other services. Since 1991, the organization has…
Keeping the Entrepreneurial Spark Alive in a Big Company
As a serial entrepreneur in Israel, Vitaly Vainer built and sold several successful businesses. But after the birth of his first child, he wanted a…
The Customer Experience Story Gets Sexy
To celebrate Valentine’s Day, people all over the world will shop online for products that are easily available thanks to a German woman named Beate Uhse.
Doing Business in Uncertain Times and How Government Relations Can Help
In 2016, Peter Selfridge left his position in the U.S. State Department under President Obama’s administration and walked across the Mall in Washington DC to…
Why CEOs Should Care About Experience Management
Think experience management (XM) is simply the latest jargon du jour? Think again. XM provides immediate feedback about how people perceive a company’s brand and…
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