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As a serial entrepreneur in Israel, Vitaly Vainer built and sold several successful businesses. But after the birth of his first child, he wanted a…
The Customer Experience Story Gets Sexy
To celebrate Valentine’s Day, people all over the world will shop online for products that are easily available thanks to a German woman named Beate Uhse.
Doing Business in Uncertain Times and How Government Relations Can Help
In 2016, Peter Selfridge left his position in the U.S. State Department under President Obama’s administration and walked across the Mall in Washington DC to…
Why CEOs Should Care About Experience Management
Think experience management (XM) is simply the latest jargon du jour? Think again. XM provides immediate feedback about how people perceive a company’s brand and…
The AI Hype Cycle Is Over: Three Ways AI Will Transform Customers’ Experience
Artificial intelligence (AI) technology has been hot for several years, and it looks like that promise is about to be realized in at least one…
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