DTDC “Delivers” World-Class Customer Experience with SAP

MUMBAI — With the surge in demand for courier and parcel services due to the ongoing pandemic and restrictions on movement by the government, DTDC wanted to ensure that citizens of its country never go without essential goods and supplies.

To achieve this aim of delivering packages safely and providing enhanced experiences to its customers, DTDC Express Limited, one of India’s leading express parcel service providers, decided to go digital with SAP.

DTDC believes that providing a unified experience across customer transactions throughout its 430 operating facilities and 10,500 booking outlets in the country will be a game-changer for business.

To deliver specialized services and greater satisfaction to customers during the current pandemic, DTDC adopted SAP Billing and Revenue Innovation Management and SAP Sales Cloud. With this, the company is able to harmonize its entire billing processes and gain visibility into business outreach.

As a majority of businesses find alternatives to provide better services by embracing digital technologies, DTDC has set the bar high for courier and parcel companies in the country to evolve digitally and become intelligent enterprises of tomorrow. The adoption of SAP solutions has helped with improved reconciliation of its franchises for faster decision-making and transforming customer experiences.

SAP ERP being the core operating system across DTDC’s IT architecture, adding billing inputs and customer visibility through SAP will help accelerate its go-to-market strategy.

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Media Contact:
Rixon Pinto, +91 8693828433, rixon.pinto@sap.com

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