MUMBAI — With the surge in demand for courier and parcel services due to the ongoing pandemic and restrictions on movement by the government, DTDC wanted to ensure that citizens of its country never go without essential goods and supplies.
To achieve this aim of delivering packages safely and providing enhanced experiences to its customers, DTDC Express Limited, one of India’s leading express parcel service providers, decided to go digital with SAP.
DTDC believes that providing a unified experience across customer transactions throughout its 430 operating facilities and 10,500 booking outlets in the country will be a game-changer for business.
To deliver specialized services and greater satisfaction to customers during the current pandemic, DTDC adopted SAP Billing and Revenue Innovation Management and SAP Sales Cloud. With this, the company is able to harmonize its entire billing processes and gain visibility into business outreach.
As a majority of businesses find alternatives to provide better services by embracing digital technologies, DTDC has set the bar high for courier and parcel companies in the country to evolve digitally and become intelligent enterprises of tomorrow. The adoption of SAP solutions has helped with improved reconciliation of its franchises for faster decision-making and transforming customer experiences.
SAP ERP being the core operating system across DTDC’s IT architecture, adding billing inputs and customer visibility through SAP will help accelerate its go-to-market strategy.
Visit the SAP India News Center. Follow SAP on Twitter at @SAPIndia.
Media Contact:
Rixon Pinto, +91 8693828433, rixon.pinto@sap.com
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2020 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.
