Terumo wins ‘best run’ award for SAP Concur implementation

Terumo Asia Holdings (Terumo) was recently announced as a winner of the 2021 SAP Best Run Awards for South East Asia (SEA), together with other leading regional organisations; namely NUHS, SATS, and DKSH Corporate Shared Services Center which had demonstrated success and embodied excellence across different award categories.

In a recent press release,  SAP said that the Best Run Awards continue to celebrate leading organisations in SEA that have emphasised new ways of thinking, adapted to the new norms and deployed technologies that set the benchmark for their industry to drive successful business transformation in today’s digital economy.

Terumo had demonstrated an enterprising mindset and bagged the Emerging Frontier Market Award, said the press release.

Benoit De Saeger, Regional Director, Terumo Asia Holdings said: “Terumo is a global leader in medical technology, contributing to society through healthcare for 100 years. In Asia, our claims processes were manual and expense management systems fragmented. All of this made consolidating data and analytics across regional headquarters and nine Asia Pacific entities a huge challenge.”

“We solved this by implementing SAP Concur across Terumo Asia to align policies, processes and systems. With SAP Concur, we standardised regional processes and T&E policies while enhancing compliance and controls. 100% of our claims went online, with claim approval time reduced drastically, thus improving our employees’ experience. This digital leap has ensured Terumo’s scalability, better compliance and competitive edge,” added De Saeger.

Meanwhile, the Most Transformational Award went to National University Health System (NUHS). Priscilla Teo, Group Chief HR Officer, NUHS said: “NUHS inherited two legacy HR systems when Singapore re-clustered the healthcare services in 2017 which made business processes tedious and cumbersome.

Despite strict government security regulations and limited web access on the office network, we successfully pivoted to a cloud-based SaaS solution on SAP SuccessFactors, making it the first cloud based HRIS implementation in Singapore’s public health care sector.

This implementation provided NUHS 15,000 employees 24/7 access to HR related information via a single mobile app called myHR mobile, and within the first month of go-live, over 90% of the employees have logged in, with a whopping 85% activation rate.”

SATS won the inaugural Most Adaptable Award. Manfred Seah, Chief Financial Officer, SATS said, “At SATS, we have grown and evolved over the years with largely disparate and non-standardised processes.

For better efficiency, we needed good data visibility to improve our cost capture and profit analysis to build an agile and yet robust system landscape.

With SAP S/4 HANA as the digital core, SATS adopted standard SAP functionalities to uplift capabilities allowing SATS to pivot and scale.”

DKSH Corporate Shared Services Center clinched the Sustainability and Best Customer Experience Management awards. Sam Oh, Chief Information Officer, DKSH Corporate Shared Services Center said, “In early 2020, we built an online Product Information Management (PIM) system to create and standardise digital product contents.

By leveraging the SAP Commerce Cloud, we have seen increased activities in the chemical business by 900%, digital leads by 500%, 45% increase in customers and a 48% increase in order value for our E-commerce business.”

In the press release, SAP said that a total of US$30,000 donation will be made by SAP, on behalf of the winning organisations to the ASEAN Data Science Explorers Program.

“We are witnessing how digital technologies are fundamentally revolutionising the way companies are doing business today. Our customers are leveraging SAP technologies to transform their businesses, address challenges to avoid being disrupted and modernise mission-critical systems in a way that minimises business risk,” said Verena Siow, President & Managing Director, SAP South East Asia.

“We are honored to work with some of the most innovative and sustainable South East Asian organisations.

With the SAP Best Run Awards, we are delighted to celebrate their achievements and resilience amidst changing business environments. SAP has been at the forefront of leading our customers through the pandemic and I look forward to empowering our customers for the next decade of growth in South East Asia and beyond,” added Siow.

For a full list of finalists, please refer here.

This article was first published in Marketing Magazine Asia.