As the holidays draw near, my native Germany transforms into a dazzling wintertime spectacle of abundance and good cheer. Yet for all the sparkle of…
VistaVu’s New Approach to Customer Success Delivers Undeniable ROI
Since CEO Jory Lamb founded VistaVu in 1996, customer success has always been one of his main objectives. “From the beginning, we’ve been focused on…
What Innovation Means for B2B IT Services and Support
Rapidly evolving technologies like artificial intelligence (AI), machine learning, and the cloud have put every aspect of enterprise technology into overdrive – including IT services…
The Digitalized Customer: A Moment for Rediscovery, Not New Rules
The fundamental laws of the buyer-seller relationship have existed for millennia – and have remained the same even as people’s behaviors evolved with the arrival…
How Top Brands Nurture Their Online Communities
Companies that are most successful at engaging customers in digital communities have created spaces where participants can actively exchange insights with the company and with…
SAP Takes 1,000th Customer Beyond CRM, Connecting Sales and Service Processes in the Cloud
WALLDORF — SAP SE (NYSE: SAP) today announced that it has achieved a milestone for its SAP Hybris Cloud for Customer solution, signing on its…
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