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The fundamental laws of the buyer-seller relationship have existed for millennia – and have remained the same even as people’s behaviors evolved with the arrival…
How Top Brands Nurture Their Online Communities
Companies that are most successful at engaging customers in digital communities have created spaces where participants can actively exchange insights with the company and with…
SAP Takes 1,000th Customer Beyond CRM, Connecting Sales and Service Processes in the Cloud
WALLDORF — SAP SE (NYSE: SAP) today announced that it has achieved a milestone for its SAP Hybris Cloud for Customer solution, signing on its…
From Bricks-and-Mortar to E-Commerce and Back – Retail’s True Shift to Digital
Ever since the first bushel of grain was traded for meat at the local village square, retail has been in a state of flux. Seemingly…
A Retailer’s Secret to Lifelong Customer Loyalty
Brooks Brothers, the iconic fashion brand, reveals how to thrive in today’s $22 trillion retail industry. “We’re like poker buddies,” says Richard Buonomo about Mario…
Skating to Where the Customer Will Be
Business has embraced world famous hockey player Wayne Gretzky’s quote, “A good hockey player plays where the puck is. A great hockey player plays where…
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