Reimagining Business Models in Life Sciences

Feature Article — Highly regulated and strictly adherent to predictable, validated outcomes, the life sciences industry is now facing a unique disruption of its own – brought on...

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November 24, 2017 by Jacqueline Prause 18

Banks Explore New World of Customer Convenience With Virtual and Augmented Reality

Feature Article — Virtual and augmented reality are poised to disrupt modern banking, offering customers an immersive experience in ultra-personalized convenience. I put on a head-mounted device (HMD)...

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November 7, 2017 by Susan Galer 61

Whatever the Question, AI Is the Answer Because Nobody Likes Calling Customer Service

Feature Article — “Give us your superstar customer service representative, and we’ll provide an AI application that replicates their behavior, reducing problem resolution time from 10 minutes to...

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October 25, 2017 by Susan Galer 66

We Are Underestimating Blockchain’s Value, Despite the Hype

Feature Article — Just when I thought blockchain hype was hitting the over-saturation mark, I had a conversation with Joe Fox, senior vice president of Business Development and...

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September 19, 2017 by Susan Galer 163

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