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Knowledge for SAP User Groups
One year after covering the launch of the SAP S/4HANA Cloud SDK at SAP TechEd, one of my first requests was for an update: Are…
Is the Life Sciences Industry Ready for Outcome-Based Pricing?
Soaring healthcare costs have been pushed to the top of government budgets around the globe because of a distorted reimbursement model. In a recent study…
Reimagining Business Models in Life Sciences
Highly regulated and strictly adherent to predictable, validated outcomes, the life sciences industry is now facing a unique disruption of its own – brought on…
Banks Explore New World of Customer Convenience With Virtual and Augmented Reality
Virtual and augmented reality are poised to disrupt modern banking, offering customers an immersive experience in ultra-personalized convenience. I put on a head-mounted device (HMD)…
Whatever the Question, AI Is the Answer Because Nobody Likes Calling Customer Service
“Give us your superstar customer service representative, and we’ll provide an AI application that replicates their behavior, reducing problem resolution time from 10 minutes to…
We Are Underestimating Blockchain’s Value, Despite the Hype
Just when I thought blockchain hype was hitting the over-saturation mark, I had a conversation with Joe Fox, senior vice president of Business Development and…
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