What do cloud front-runners, sustainability heroes, and industry leaders have in common? They all understand the power of digital transformation in the cloud. Even in…
SAP MaxAttention Summit: Customer Success Lives Up to Its Name
“On-plan and on-budget.” In the past, if you met these targets in projects or ongoing IT operations for your customers, everyone was happy. Today, that…
PVH Makes a Bold Move to Help Shape Fashion’s New Normal
Whatever color your collar, you can thank the partnership between John Van Heusen and the Phillips family that it wraps softly around your neck. The…
SAP Services: Trusted Partner Responds to COVID-19 and Beyond
In an interview, SAP Services President Shane Paladin shares why he is proud of what his team has been doing since the start of the…
Building a World of Intelligent Enterprises, One Customer Success at a Time
No one can predict the unpredictable, but becoming an intelligent enterprise is certainly helping businesses take on new opportunities and risks that may come their…
Delivering True Customer Success Requires Flipping the Engagement Model
Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
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