In an interview, SAP Services President Shane Paladin shares why he is proud of what his team has been doing since the start of the…
Building a World of Intelligent Enterprises, One Customer Success at a Time
No one can predict the unpredictable, but becoming an intelligent enterprise is certainly helping businesses take on new opportunities and risks that may come their…
Delivering True Customer Success Requires Flipping the Engagement Model
Ten years ago, the term “customer success” meant little in the IT and services industry. Sure, all organizations wanted to support their customers and provide…
The Death of the Product
It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
The Results Are In: The New SAP MaxAttention Delivers on Customer Success
In the experience economy, the customer must be a driving force behind every innovation within a vendor’s portfolio. That is certainly the case at SAP,…
What’s New with the New SAP MaxAttention?
At SAPPPHIRE NOW in 2018, SAP announced the release of a new version of SAP MaxAttention, an enhanced premium customer success plan encompassing services and…
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