Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire.
“You can’t deliver great customer experiences without focusing on your people and delivering great employee experiences. Employees come first.” – Lisa Rowan, IDC Research Vice President, HR, Talent, and Learning Strategies
Download the IDC Analyst Connection Q&A brief, Employee Experience Management Is the New Frontier, today to learn how:
- Effective management of employee experience involves continually capturing employee feedback.
- Moments that matter are now critical touch points that define the employee experience.
- The employee experience is intertwined with the customer experience, where satisfied employees leads to happy customers.
- The combination of experience data (X-data) with operational data (O-data) can help companies understand the why behind what’s happening