Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire.

“You can’t deliver great customer experiences without focusing on your people and delivering great employee experiences. Employees come first.” – Lisa Rowan, IDC Research Vice President, HR, Talent, and Learning Strategies

Download the IDC Analyst Connection Q&A brief, Employee Experience Management Is the New Frontier, today to learn how:

  • Effective management of employee experience involves continually capturing employee feedback.
  • Moments that matter are now critical touch points that define the employee experience.
  • The employee experience is intertwined with the customer experience, where satisfied employees leads to happy customers.
  • The combination of experience data (X-data) with operational data (O-data) can help companies understand the why behind what’s happening