Constellation Research’s latest report has found that SAP’s configure, price, and quote offering, SAP CPQ, prompts both behavior change and better customer interactions in the…
The Value that Customer Experience Brings to Africa – Survey
Almost all of the respondents (94%) to a recent customer experience (CX) survey, conducted by ITWeb in partnership with SAP Africa, said CX was crucial,…
Customer Personalization Remains Challenging
Despite much talk of a focus on customer experience, most eCommerce sites still fail to provide effective recommendations to consumers. There are several reasons for…
The Inspiring Voice of our Customers
The world’s digital shift has accelerated drastically during the past year. Necessity has driven even the most cautious consumers and businesses to buy, sell, procure,…
The Rapidly Evolving Nature of Customer-Centricity
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer…
SAP Study Unveils Expected Shopping Habits as Recovery Rolls Out
Baby Boomers and Gen Xers are more likely to abandon some of their new online shopping behaviors and return to bricks and mortar than their…
SAP Customer Experience – Exceeding Expectations in the Moment of Engagement
In these unprecedented times, what can businesses do to contribute to the betterment of society as a whole? We believe organizations can bring societies and…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
What Value will CX Bring to the Business in 2021?
The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live. The objective of the survey is to find out what value customer…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
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