Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Remote Working is the Future. Are SA Enterprises Ready?
As the Experience Economy gathers pace, organisations will place increasing focus on engineering the best experiences not only for its customers and partners but its…
Will You Be a Winner In The Experience Economy, Or A Once-Great Business That Fails?
In today’s Experience Economy, organisations can no longer consider it ‘job done’ when a sale closes, or a project is implemented. Staying ahead of competitors…
The Experience Economy is Here. Do You Know What Your Customers Want?
Eighty percent of CEOs believe their organisations provide a really good customer experience, while only 8% of customers agree. This is according to a recent…
High-stakes Experience Economy is Here to Stay
The experience economy is here to stay – and the ability to embrace it could spell the difference between success and failure for companies. Enterprise…
Redefining Value in a Digitally Transformed World
Digital transformation has been likened to a wave, a powerful force sweeping across industries and businesses and leaving in its wake more modern, nimble, effective…
African Utilities Need to Optimise, Extend, Transform Services to Meet Demands of Experience Economy
Make no mistake: energy utilities are not immune to the powerful forces of disruption upending other industries. In fact, with advances in renewable energy, widespread…
Intelligent Enterprises Make the Experience Economy Click with Consumers
Today’s consumers are more informed than ever about their purchasing decisions. They are constantly connected, constantly searching for information, constantly sharing their brand experiences on…
Experience Matters: Why Innovation is Not Enough in a CX-driven Economy
Let’s start with a provocative thought: the new battle lines between successful and failing businesses are defined by customer experience. Don’t believe me? A Walker…
So What Does it Really Mean to Enable the Intelligent Enterprise?
Mention the ‘Intelligent Enterprise’ to people, and they react in interesting ways. Some people have apocalyptic visions of artificial intelligence (AI) sweeping the workplace, taking…
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