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Today’s consumers are more informed than ever about their purchasing decisions. They are constantly connected, constantly searching for information, constantly sharing their brand experiences on…
Experience Matters: Why Innovation is Not Enough in a CX-driven Economy
Let’s start with a provocative thought: the new battle lines between successful and failing businesses are defined by customer experience. Don’t believe me? A Walker…
So What Does it Really Mean to Enable the Intelligent Enterprise?
Mention the ‘Intelligent Enterprise’ to people, and they react in interesting ways. Some people have apocalyptic visions of artificial intelligence (AI) sweeping the workplace, taking…
Data+ ERP = Winning in the Digital World
ERP helps businesses put the customer first Business leaders have been touting the idea of customer centricity for years — and, according to the Harvard…
Building The Intelligent Telco Enterprise: Growth Opportunities For African Telecoms Operators
While the telco industry may have seen its traditional revenue streams decline further in 2018, thanks in part to the popularity of over-the-top (OTT) services…
Flight Centre Launches Technology Platform aimed at SMEs
Corporate Traveller, a division of the Flight Centre Travel Group, has announced the launch of a new technology platform, Your.CT, in the South African market….
Cloud Adoption, Automation and Customer Experience: Key Trends Driving the SME Sector in 2019
For the African continent, the SME sector is critical: according to World Bank data, SMEs contribute up to 60% of all employment and as much…
CX Tech Fest: An event Worth so much more than just Customer Experience and Innovation!
The 2018 Customer Experience and Innovation Summit has sadly come and gone! The much-anticipated event generated a lot of excitement, network building and eagerly shared…
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