These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
#ExperienceAdvantage: Closing the Experience Gap in the Feedback Economy
Marc Emert, customer experience consultant at SAP, unpacked what he called “the perfect intersection of experience data (the whys) and operational data (the whats) and…
The New Business Battlefield
Today, end-customers are only loyal to a perfect total experience. Until recently, it was nearly impossible to prove the business impact of customer experience through…
Operations Plus Experience Key for Intelligent Enterprise
The intelligent enterprise doesn’t focus on just technology, but brings operations and experiences together. Juergen Mueller, chief technology officer and executive board member at SAP,…
Conversational AI Aims for Great Employee Experiences
The humble chatbot can have a much bigger role to play in business operations as it gets smarter and more integrated. Omer Biran, head of…
How to Build a Winning Customer Experience Strategy
Unless you are one of the rare companies that don’t need customers (do those even exist?), you should be concerned over the customer experience you…
Why So Many Companies Fail At Customer Experience (And What They Can Do To Fix It)
Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Remote Working is the Future. Are SA Enterprises Ready?
As the Experience Economy gathers pace, organisations will place increasing focus on engineering the best experiences not only for its customers and partners but its…
Will You Be a Winner In The Experience Economy, Or A Once-Great Business That Fails?
In today’s Experience Economy, organisations can no longer consider it ‘job done’ when a sale closes, or a project is implemented. Staying ahead of competitors…
The Experience Economy is Here. Do You Know What Your Customers Want?
Eighty percent of CEOs believe their organisations provide a really good customer experience, while only 8% of customers agree. This is according to a recent…
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