By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
Top 2020 AI Trends: Why People Actually Want More Machines in the Workplace
Artificial intelligence (AI) and machine learning will soon be everywhere, and we will learn to love them for all the right reasons. That is my…
Bridging the Gap: How Retailers can Increase Agility and Operational Efficiency in a Rapidly Changing Industry
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number…
Creating Inspired Employees
Employees who are highly engaged are a potent lever of competitive advantage. Ensuring they have the right skills is critical, but the journey starts with…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
Hasso Plattner Founders’ Award Finalist: Digital Companion for SAP Customers
SAP for Me is a new tool for customers offering everything they want to know about their product portfolio, plus added services to help improve…
Companies With Great Customer Experiences Have These 5 Things In Common
These are the common traits among companies that are winning in the modern experience economy. Unless you are one of the rare companies that don’t…
#ExperienceAdvantage: Closing the Experience Gap in the Feedback Economy
Marc Emert, customer experience consultant at SAP, unpacked what he called “the perfect intersection of experience data (the whys) and operational data (the whats) and…
The New Business Battlefield
Today, end-customers are only loyal to a perfect total experience. Until recently, it was nearly impossible to prove the business impact of customer experience through…
Operations Plus Experience Key for Intelligent Enterprise
The intelligent enterprise doesn’t focus on just technology, but brings operations and experiences together. Juergen Mueller, chief technology officer and executive board member at SAP,…
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