Baby Boomers and Gen Xers are more likely to abandon some of their new online shopping behaviors and return to bricks and mortar than their…
SAP Customer Experience – Exceeding Expectations in the Moment of Engagement
In these unprecedented times, what can businesses do to contribute to the betterment of society as a whole? We believe organizations can bring societies and…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
What Value will CX Bring to the Business in 2021?
The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live. The objective of the survey is to find out what value customer…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
SAP Named a Leader in IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 Vendor Assessment
WALLDORF — SAP SE (NYSE: SAP) today announced it has been named a leader in the “IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020 Vendor…
SAP CEO Launches New Customer Data Platform at SAP Customer Experience LIVE
Christian Klein, CEO of SAP SE, today launched the SAP Customer Data Platform during his keynote at the virtual SAP Customer Experience LIVE conference. The…
SAP Named a Leader in Gartner’s Magic Quadrant for Configure, Price and Quote Application Suites
WALLDORF — SAP SE (NYSE: SAP) today announced it has been recognized as a Leader by Gartner in the September 2020 Magic Quadrant for Configure,…
POPI Act an Opportunity to Deepen Trust Between Organisations, Consumers
With the Protection of Personal Information Act (POPIA) now in full force, South African organisations have until 30 June 2021 to be fully compliant. Under…
How SMEs can Build Great Customer Experiences
Many small and medium-sized enterprises (SMEs) take for granted the level of investment required to build and maintain a good reputation. There’s growing acknowledgement of…
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