Businesses across all industries largely succeed or fail because of one key criteria: their ability to create contented customers. Firms that struggle to keep customers happy…
The Year of Relevance and Value
Welcome to the era of Business-As-Normal-As-Possible. As more people return to work (whether to a physical premises with colleagues or to that somewhat inspiring, semi-productive corner…
What’s Next — Marc Emert from SAP Explains why Personalisation is Key in Customer Experience
Marc Emert is the Customer Experience Manager at SAP and has over ten years of software selling experience in both B2B and B2C environments. This…
Discovery Limited: How Can Behavioral Insights Enable Targeted Messages that Improve Health Outcomes in a Pandemic?
Delivering educational campaigns to help limit the spread of COVID-19 in South Africa With a mission to make society healthier, insurance provider Discovery Health is committed to…
SAP CPQ Transforms the Sales Process
Constellation Research’s latest report has found that SAP’s configure, price, and quote offering, SAP CPQ, prompts both behavior change and better customer interactions in the…
The Value that Customer Experience Brings to Africa – Survey
Almost all of the respondents (94%) to a recent customer experience (CX) survey, conducted by ITWeb in partnership with SAP Africa, said CX was crucial,…
Customer Personalization Remains Challenging
Despite much talk of a focus on customer experience, most eCommerce sites still fail to provide effective recommendations to consumers. There are several reasons for…
The Inspiring Voice of our Customers
The world’s digital shift has accelerated drastically during the past year. Necessity has driven even the most cautious consumers and businesses to buy, sell, procure,…
The Rapidly Evolving Nature of Customer-Centricity
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer…
SAP Study Unveils Expected Shopping Habits as Recovery Rolls Out
Baby Boomers and Gen Xers are more likely to abandon some of their new online shopping behaviors and return to bricks and mortar than their…
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