WALLDORF — SAP SE (NYSE: SAP) today announced it has been recognized as a Leader by Gartner in the September 2020 Magic Quadrant for Configure,…
POPI Act an Opportunity to Deepen Trust Between Organisations, Consumers
With the Protection of Personal Information Act (POPIA) now in full force, South African organisations have until 30 June 2021 to be fully compliant. Under…
How SMEs can Build Great Customer Experiences
Many small and medium-sized enterprises (SMEs) take for granted the level of investment required to build and maintain a good reputation. There’s growing acknowledgement of…
SAP Customer Experience LIVE: Join Us For a Completely Digital Experience!
This year, SAP’s annual Customer Experience conference is going digital. Join us virtually this October for the SAP Customer Experience LIVE event, an immersive, interactive, and completely digital experience. Save the date: Wednesday,…
SAP Named a Leader in Gartner’s 2020 Magic Quadrant for Sales Force Automation
WALLDORF — SAP SE (NYSE: SAP) today announced it has been recognized as a Leader by Gartner in the July 2020 Magic Quadrant for Sales…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
How CX Can Help You Win in a Post-COVID-19 World
Companies can’t begin to build CX programs, without understanding that their consumers are all riding out the same storm in different boats. The COVID-19 pandemic…
How the ‘New Normal’ is Impacting Customer Service
The COVID-19 pandemic has altered the way we do business, likely forever. Despite this, successful businesses understand that the customer experience is more important than…
Don’t Improve Your Customer Experience. Revolutionise It
Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is…
A Customer-First Approach
Keeping customers happy is becoming ever more critical to organisations’ survival. Cameron Beveridge, Regional Director of SAP Southern Africa, highlights how customer service can be…
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