“SAP SuccessFactors are helping us make Officeworks a great place to work” – Head of People Strategy & Services, Officeworks


Making bigger things happen

With 167 stores and more than 40,000 available products online, Officeworks is one of Australia’s every channel retailers, helping Australians to work, learn, create and connect. Committed to helping their customers make bigger things happen, Officeworks offers a wide range of office supplies, technology, furniture, art supplies, student supplies and education resources, as well as on-site print and copy services and remote tech support through Geeks2U.

Officeworks is also focused on the wellbeing and empowerment of its team, with over 9,000 team members nationwide. This dedication led to the company recently embarking on a major digital transformation project to significantly improve the team member experience through SAP SuccessFactors.

This innovative digital HR solution not only offers Officeworks valuable insight and visibility across the entire employee lifecycle, but also provides their team members with easy access to online services and complete ownership over their own data.

Establishing an independent HR system

In order to create an environment where their team members could thrive, Officeworks needed to replace their manual processes and legacy systems with an end-to-end modern HR solution.

Previously, both the HR and payroll systems were externally managed and separate applications were used for recruitment, onboarding and learning management, resulting in major performance and compliance inefficiencies.

Officeworks took the opportunity to replace their disparate system landscape with an integrated and user-friendly digital solution. The company utilised its long-standing relationship with SAP to implement a tailored portfolio of SAP SuccessFactors solutions that would facilitate the entire employee lifecycle from hire to retire.

Over several phases and with expert technical guidance from DXC Technology and RKM Consulting, Officeworks implemented SAP SuccessFactors Employee Central, Recruiting, Onboarding, Employee Central Payroll, Compensation, Learning, Succession, and Performance & Goals. This combination of solutions allowed the company to build an effective HR function with a holistic understanding of the team member experience at its core.

Boosting employee engagement and satisfaction

Using SAP SuccessFactors solution suite, Officeworks can now provide inclusive, engaging experiences that allow team members to bring their whole selves to work every day. A single source of truth has also been established for all team member data, enabling better compliance and best practice while enhancing executive decision-making.

With a single hub for all day-to-day HR services, team members can easily access online services and training courses on-demand using their mobile devices anywhere, anytime. Officeworks’ total control over their own data and flexibility to learn new skills at their convenience has enabled employee engagement and satisfaction to increase considerably.

Additionally, access to advanced reporting features and intuitive dashboards which grant newfound visibility of employee performance and course completion have empowered managers to make better workforce decisions. The ability to cascade goals has also helped align the entire Officeworks team with company strategy, and ensured that team members are fully supported at every stage of their career.

By modernising the HR function and highlighting the importance of the team member experience, Officeworks has effectively future-proofed their business and paved the way for bigger things to come.

Inspired to Be Your Personal Best? Let’s make it happen!