Online you can become a customer of a brand in one second, but just as well click through to the competition. To convince you to choose their brand after all, brands therefore put their best foot forward in the field of ‘customer experience’, or they try to do so anyway…
During these roundtables, several CX experts explain to us in detail how they do that and what makes the customer experience so special.
Find out what the panelists had to say during the Dutch & French roundtables:
Around the Dutch table:
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Around the French table:
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