Digital Voices: The 1 Second Customer

Online you can become a customer of a brand in one second, but just as well click through to the competition. To convince you to choose their brand after all, brands therefore put their best foot forward in the field of ‘customer experience’, or they try to do so anyway…

During these roundtables, several CX experts explain to us in detail how they do that and what makes the customer experience so special.

Find out what the panelists had to say during the Dutch & French roundtables:

Foto van de rondetafel rond de 1 second customer

Around the Dutch table:

  • Bart Sosef (Biobest)
  • Luc Thys (Soudal)
  • Eva De Roy (SAP)
  • Greet Dekocker (Safeshops.be)

Read the article & watch the discussion

Foto van de rondetafel rond de 1 second customer (Frans)

Around the French table:

  • Tom Vermeirsch (AMP)
  • Soufian Hadouch (VOO)
  • Reynald Lemaire (Anais Digital)

Read the article & watch the discussion