Malaysia’s DKSH Corporate Shared Services Center Clinches Two SAP Regional ‘Best Run’ Awards

Press Release

KUALA LUMPUR  DKSH Corporate Shared Services Center Sdn Bhd recently emerged as the winner of two regional ‘Best Run’ awards organised by SAP.

As one of the world’s leading enterprise applications providers, SAP had organised the awards to celebrate leading organisations in South East Asia that have emphasised new ways of thinking, adapted to new norms and deployed technologies that set the benchmark for others to follow.

The two awards won by DKSH were for ‘Best Customer Experience Management’ together with the ‘Sustainability Award’, the latter being a new award introduced to highlight an exemplary customer that have adopted SAP technologies to innovate and transform industries to drive greater business outcomes.

SAP also recognised DKSH with a ‘Certificate of Appreciation’ for being a ‘Key Business Leader’, being one of the top 3 Malaysian Key Business Leaders who had participated in advocacy activities on SAP’S reference engagement platform.

Sam Oh, Chief Information Officer and member of the Executive Committee, DKSH Corporate Shared Services Center said: “In early 2020, we embarked on a unified digital Customer Connect platform to build an online Product Information Management (PIM) system to create and standardize digital product contents. By leveraging the SAP Commerce Cloud, we have seen increased activities in the chemical business by 900%, digital leads by 500%, 45% increase in customers and a 48% increase in order value for our e-commerce business.”

Meanwhile, Hong Kok Cheong, Managing Director of SAP Malaysia, said he appreciated that DKSH’s operations is running SAP to ensure greater efficiencies and profitability.

“We are heartened by the trust placed in us and feel a great sense of fulfilment that DKSH can realise its business aspirations with the help of the latest and greatest technologies from SAP,” said Hong.

He further explained that DKSH has had a ‘distinguished relationship’ with SAP since 1997.

“As one of the industry leaders, both DKSH and SAP are constantly striving to stay ahead of the curve. And we are pleased that our journey together started 25 years ago. We at SAP are pleased and honoured to have served – and continue to serve – our role as DKSH’s trusted technology provider,” said Hong.

SAP’s mission in the world is the enablement of every enterprise to become intelligent, networked and sustainable – bringing together the solutions, technology and best practices needed to run integrated, digital business processes in the cloud.

SAP will also be up to a maximum of US$30,000 donation on behalf of the winning organisations to the ASEAN Data Science Explorers Program. For a full list of finalists and winners, click here.