Amazon, Netflix, Starbucks — these are examples of some companies with fiercely loyal followings. Their secret? They are customer-obsessed, which means they have placed customers at…
A Recipe for Long-Term Success in a Distributed World
Digital experience, the way organisations engage with customers, partners, and their employees, is a critical attribute that will determine the viability of businesses, especially SMEs,…
Singapore Brands Lag in Winning Hearts of Consumers as Customer Experiences Fall Short of Expectations
Singapore — 5th May, 2021 — Instead of bringing businesses closer to their customers, Singapore’s digital pivot last year has in fact widened the gap…
Persevere With The Spirit of Ox: Building Interconnectivity For Midmarket
2020 has been an unusual year for everyone. Needless to say, digital transformation emerged on top of every business leaders’ agenda in a bid to…
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