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WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
AI Predictions for 2019
When making a prediction of the future, there is an inherent risk that you will inevitably look very silly in a few years. But it’s…
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Just a few years ago, it seemed that people would invariably favor the stability of a desktop computing environment to a mobile experience. Then smartphones…
AI and Machine Learning Drive Automation in Product Support
Will sophisticated algorithms and chatbots be the future of product support? How does this change the quality of support and the customer experience? Jens Trotzky,…
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Humans crave convenience. By making our lives easier, convenience allows us to spend our time on what we find meaningful, like hobbies, personal goals, or…
When Bots Do the Bargaining
A home is the most expensive item most of us will ever buy. That’s why we invest so much time in negotiating the details of…
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