Hidden in the furor about disrupted supply chains is how the experience of the drivers delivering all those goods directly impacts the customer experience. That’s…
Banking on the Future with FinTech AI
If you’re of a certain generation – like me – I bet you still recall those days before ATMs, financial software, and Excel. Remember standing…
Bots Meet Humans for Top-Notch Customer Service with CommBox Platform
I can’t think of too many organizations that wouldn’t benefit enormously by introducing CommBox AI Powered Omnichannel Platform into their customer service processes – from…
AI Startup Gives Sustainable Wastewater Management a High-Tech Refresh
Clean water is one of the highest sustainability priorities worldwide, and industrial manufacturers are turning to artificial intelligence (AI), machine learning, and Industrial Internet of…
Can Artificial Intelligence Take the Guesswork Out of the Customer Journey?
Artificial intelligence (AI) is shedding light on one of the most examined yet least understood experiences of modern life: the customer journey. From shopping malls…
Decision-Making During Uncertainty: Answer the Big Questions
Organizations create a lot of underutilized data in their operations. During unexpected situations, analysts are looking to harvest their organization’s data and build very sophisticated…
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