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Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
AI Predictions for 2019
When making a prediction of the future, there is an inherent risk that you will inevitably look very silly in a few years. But it’s…
The Success of Your Intelligent Enterprise Depends on the Company You Keep
The company we keep is a crucial part of our daily lives whether we realize it or not. Regardless of how each connection positively or…
Machine Learning Predictions: 60% of G2000 Bring AI into Business by 2022
Artificial intelligence (AI) and machine learning are breathing new life and business opportunities into that tired old phrase, “automating paper-based processes.” Consider this trio of…
What’s the Urgency Behind Becoming an Intelligent Enterprise?
The buzz about intelligent technologies – such as artificial intelligence (AI), machine learning, and the Internet of Things (IoT) – is only getting louder. Every…
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