Since SAP extended maintenance for SAP S/4HANA until 2040 and for core applications of SAP Business Suite 7 until the end of 2027 with an option…
How SAP is Humanizing the Product Support Customer Experience
In a business world obsessed with automation, a humanized approach could easily be overlooked, especially when it comes to customer support. There are so many…
Customer Convenience Through Service Automation
Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
Stepping Into a Seamless Support Future
As our interactions become more digital, we need our online interactions to become nearly effortless. From online shopping to connecting with friends and family to…
AI Predictions for 2019
When making a prediction of the future, there is an inherent risk that you will inevitably look very silly in a few years. But it’s…
The Success of Your Intelligent Enterprise Depends on the Company You Keep
The company we keep is a crucial part of our daily lives whether we realize it or not. Regardless of how each connection positively or…
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