Last year was full of upheaval for businesses across the globe: the pandemic continued to disrupt global commerce while also spurring incredible technological innovation and…
A Seamless Support Experience in the Post-Pandemic World
For many companies, moving to the cloud is the “next normal” in business environments. It’s not about “if” anymore – it’s about “when” and “how.”…
Ask an Expert: The Impact of an AI Mindset on the Support User Experience
Is intelligence enough for greatness or must it be paired with the ability to get things done and build collaborative action? This is a question…
SAP’s Support Renaissance
Whereas once technical knowledge and rapid response were all that mattered to support users, that is now table stakes. Today, users from diverse parts of…
Built-In Support: Put an End to Unproductive System and Task Switching
Not all support experiences are created the same. In fact, some can be described as unproductive, unnecessarily frustrating, complex, and slow. Business and key users…
SAP Allows Customers to Access Support Easily and Without Disruption
WALLDORF — The Built-In Support concept from SAP simplifies and accelerates customer interaction.
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