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It’s one thing to bring conversational bots and robotic process automation (RPA) into business applications. But the strongest opportunity for innovative companies is in combining…
Customer Convenience Through Service Automation
Customer service is fueled by new technologies. With artificial intelligence (AI) and machine learning technologies, new rules of engagement are enabled to meet customer expectations…
SAPPHIRE NOW: The Savviest Retailers Cater to Social Shoppers
One of the coolest shopping “assists” I had at the recent SAPPHIRE NOW and ASUG Annual Conference was in front of a smart mirror connected…
How Machine Learning Is Helping Save the Lives of Cancer Patients in China
Faster and more accurate diagnosis of lung cancer is helping save lives in China. Dr. Yang Yang is a very busy man. Although he agreed…
Intelligent Coffee Closes Gap In Experience Economy
The Intelligent Coffee Experience was among the most energizing (literally) showcases I visited during last week’s SAPPHIRE NOW and ASUG Annual Conference. As welcoming as…
SAP CEO Bill McDermott at SAPPHIRE NOW: Seize Our Destiny to Win in the Experience Economy
From the moment SAP CEO Bill McDermott bounded on stage to kick off this year’s SAPPHIRE NOW and ASUG Annual Conference in Orlando, Florida, he…
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