Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
SAP TechEd Sneak Preview: Q&A with SAP CTO Juergen Mueller
With SAP TechEd season upon us in a few weeks, I reached out to Juergen Mueller, member of the Executive Board and chief technology officer…
Three Ways AI Makes Procurement Smarter
New artificial intelligence (AI) solutions make contract writing and auction management smarter and easier. In 2017 Gartner predicted that AI would benefit procurement and sourcing…
How a Kinetic Infrastructure Facilitates the Use of Emerging Technologies
The promise of a great customer experience is no longer just for consumers. In our conversations with hundreds of thousands of Dell customers, we find…
SAP TechEd in 2019: How to Make the Intelligent Enterprise Real
SAP TechEd registration just kicked off for the 2019 event, and this year’s conference is a true innovation movement, where technology leaders will learn how…
Customer Service Is Three Times Faster When AI Bots, Humans Work Together
It’s one thing to bring conversational bots and robotic process automation (RPA) into business applications. But the strongest opportunity for innovative companies is in combining…
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