We have all heard of “automated” support features, but as artificial intelligence (AI) has continued to advance, the support landscape is shifting to focus on…
New Report on Deriving Value from the Data Deluge
Researchers at Switzerland’s Competence Center Corporate Data Quality (CC CDQ) have been looking into how businesses can derive value from the rapid growth in data….
SAP Services & Support Leadership: Customer Outcomes Are the No. 1 Priority
Leaders from SAP Digital Business Services (SAP DBS) share how world-class services and support innovations help customers become intelligent enterprises in the experience economy. In…
Juergen Mueller at SAP TechEd: We Want You to Have Maximum Business Impact
SAP Chief Technology Officer Juergen Mueller kicked off SAP TechEd in Las Vegas this week with a rousing keynote, energizing his audience of developers, architects,…
A New Digital Core Helps VINCI Energies Manage Its Growing Business
When Dominique Tessaro joined VINCI Energies as CIO in 2009, it was a €4 billion company. Since then, it has tripled in size, acquiring hundreds…
Bringing B2C Principles to B2B Services and Support
Although the on-demand economy was born out of business-to-consumer (B2C) offerings, such as ride-sharing apps and movie streaming services, its principles are now firmly rooted…
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