WALLDORF — Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics,…
How Conscious Consumers Are Leading the Way to the Democratization of Retail
Seventy-six percent of retail customers expect companies to understand their needs and expectations – not just in the moment, but at all times, across all…
How to Improve Efficiency With Roving Robots
Robots are part of massive IT spending to help retailers improve operational efficiency by gathering actionable real-time data, unloading trucks and more.
How to Better Build Trust When Every Sale Is a Promise
Delivery is a promising frontier for retail, but without a satisfying customer experience — or a deeper connection with the customer — each parcel dropped…
Three Ways You Can Get the Most Out of Purpose
Google Cloud, Tory Burch and SAP discuss three ways to help ensure that your drive for purpose is successful.
Brands With Purpose Are the Big Winners in Retail
The National Retail Federation (NRF) has been around for over a century and represents the 42 million Americans working in retail today. It also hosts…
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