Seventy-six percent of retail customers expect companies to understand their needs and expectations – not just in the moment, but at all times, across all…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How Retail Can Lead the Wellness Economy
Wellness was once a niche concept. Now, it’s gone mainstream – we’re busy, stressed, and sleep deprived. Wellness, generally accepted to mean holistic physical and…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
SAP and GK Software Develop Unique Retail Solutions Aligned with Customer Experience Strategy from SAP
SAP SE (NYSE: SAP) today announced an extended partnership with international retail application specialist GK Software SE to deliver industry-specific solutions. The partnership includes the…
Customers Have Strong Feelings About Toothpaste. This Startup Uses AI to Help Companies Understand Those Sentiments.
Manufacturers and retailers still can’t quickly make sense of customer sentiments. Startup Revuze uses artificial intelligence (AI) to analyze customer opinions across different external channels…
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