On the journey to a perfect support experience, one important milestone is to simplify and streamline the end-to-end incident creation and management process. SAP users…
The Significance of Newly Extended SAP Cloud ALM: Q&A with Tim Steuer
Since launching SAP Cloud ALM more than a year and a half ago, SAP has helped customers manage the implementation of SAP S/4HANA Cloud. Now,…
Revolutionizing Web-Based Interactions with SAP Services and Support
SAP Services and Support teams have long played a critical role in the deployment of SAP solutions in businesses all over the world. With the…
The Death of the Product
It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
Next-Generation Support from SAP Leverages Machine Learning and AI to Improve Customer Experience
WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
Enter the Next Level of Customer Support Experience with AI Technology
AI-driven product support takes the SAP customer support experience to the next level. Jens Trotzky, head of Artificial Intelligence Technology for SAP Support, explains what…
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