It is a controversial title, I know. But let’s dig deeper. In the days before social media and heightened customer expectations, a traditional product was…
Next-Generation Support from SAP Leverages Machine Learning and AI to Improve Customer Experience
WALLDORF — SAP SE (NYSE: SAP) today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching…
Enter the Next Level of Customer Support Experience with AI Technology
AI-driven product support takes the SAP customer support experience to the next level. Jens Trotzky, head of Artificial Intelligence Technology for SAP Support, explains what…
The Ingredients of an Award-Winning Support Experience
In July 2018, SAP was named to the Association of Support Professionals’ annual list of the Top Ten Best Support Websites. This honor speaks volumes…
Password Policy for SAP Support Portal and SAP ONE Support Launchpad to Change
Starting November 4, 2017, you may choose a more complex, safer password for SAP Support Portal and SAP ONE Support Launchpad. It must be at…
Add New Expert Chat Tile to Your SAP ONE Support Launchpad Home Page Today
Expert Chat helps customers resolve incidents nearly twice as fast as traditional SAP support channels. Get help quickly with the new tile. Adding the Tile…
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