Gartner researchers predict that by 2022, more than 50 percent of major new business systems will incorporate continuous intelligence that uses real-time contextual data to…
Introducing the Recharged, Expanded SAP Service Cloud
Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
At the Heart of a Great Customer Experience Is Great Customer Service
Gartner defines customer experience (CX) management as “designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty,…
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