Black Friday, as we have known it for decades, is the most impersonal, inconvenient shopping experience ever invented. With this holiday season’s in-person shopping prospects…
SAP Named a Leader in Gartner’s 2020 Magic Quadrant for Sales Force Automation
WALLDORF — SAP SE (NYSE: SAP) today announced it has been recognized as a Leader by Gartner in the July 2020 Magic Quadrant for Sales…
SAP Recognized as a Leader in Gartner’s Magic Quadrant for Sales Performance Management for the Seventh Consecutive Year
WALLDORF — SAP has been recognized once again as a Leader SPM.
Magic Happens When Companies Close the Customer Experience Gap
Gartner researchers predict that by 2022, more than 50 percent of major new business systems will incorporate continuous intelligence that uses real-time contextual data to…
Introducing the Recharged, Expanded SAP Service Cloud
Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
At the Heart of a Great Customer Experience Is Great Customer Service
Gartner defines customer experience (CX) management as “designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty,…
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