Happy employees make for happy customers. One team at SAP explains how the two are linked, as well as the role of experience and operational…
The Role of Workplace Technology in Creating Engaging Employee Experiences
Providing an exceptional employee experience is an increasing area of focus and investment in companies today, and for good reason. Research shows that the employee…
Shaping the Customer Experience Along the Customer Journey
Experience matters and the customer experience can be influenced deliberately through a customer-centric strategy and flawless execution. Hope is not a strategy for experience management….
How to Human-Proof Your Business to Deliver Superior Customer Experience
According to a 2019 Forrester survey around business priorities, business and technology decision-makers across North American and European enterprises rated customer experience (CX) as the…
SAP Joins the Velocity Network, a Global Blockchain-Powered Platform for Career Credentials
We are at an exciting time, when the pace of technology is at an all-time high and organizations are in constant competition to get the…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the rules…
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