Although most people love the concept of customer centricity, few businesses know how to shape and advance their business-to-business (B2B) strategies to realize its true…
SAP to Acquire Omnichannel Customer Engagement Leader Emarsys
WALLDORF and INDIANAPOLIS — SAP has entered into an agreement to acquire the leading omnichannel customer engagement platform provider.
Blowing Customers Away with Customized Products and First-Class Service
Who was it that said that autumn was a time for hot chocolate mornings and toasty marshmallow evenings, and best of all, leaping into leaves?…
Ferrara Asks Customers the Right Questions, the Right Way
Global candy maker Ferrara knows the right questions to ask, how to ask them, and what to do with the answers. That customer experience savvy…
All for One Group Makes Customer Success Its No. 1 Priority
All for One Group is growing on multiple fronts. In addition to its sales team targeting net new sales, the SAP partner with subsidiaries in…
What Universities Can Learn from Education’s First Responders
Along with virtually every other aspect of everyday life, COVID-19 has had a profound impact on education. More than 1.5 billion students around the world…
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