The impact of COVID-19 has been felt across industries but in our most recent episode of The Best Run podcast, I explored the way retailers have had to adapt and change during this global crisis.
Using data to meet citizens’ needs: why responsive Government is the future of the public sector
To become more responsive, rebuild public trust, and deliver on their mission, governments need to connect data from their operational systems and from citizen and…
A Taste For Customer Connection
For almost a decade, yoghurt brand Chobani has celebrated significant annual sales growth in Australia. The recipe for the company’s success? Understanding and celebrating the…
Taronga’s New Mission
How does a zoo survive and thrive in 2020 and beyond? By delivering an engaging experience and turning everyday visitors into conservation champions. When bushfires…
Taronga Zoo banishes paper with SAP-based staff app
Taronga Conservation Society Australia has ditched many of its paper-based administration processes after deploying a new staff experience app underpinned by SAP’s cloud platform. The…
Turning the Tables: How Customers Can Create Great Employee Experiences
Experience is everything in today’s economy – managing and measuring every interaction of customers with our brand, as well as optimising the employee experience.
Focus on Suppliers to Forge New Business Models During Times of Need
Organisations have always been looking for ways to expand their market share and improve their revenue. Customer centricity is a proven method that provides a positive customer experience both before and after the sale in order to drive repeat business, improve customer loyalty and drive business growth.
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the rules…
ACCC Probe a Privacy Wake-Up Call
Whatever your industry, you’d be hard pressed to find anyone who doesn’t say that customer data is important for business. Yet few are realising its…
The Digital Revolution One Step at a Time
Laying the right technology foundation is key for better customer outcomes, says icare general manager, financial management and treasury Fehraz Fallil. It is said that…
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