The awards programme recognises the ingenious initiatives of creative companies delivering meaningful brand experiences to their stakeholders in all industries in Asia.
AGL Employees Go Digital with New iOS App and SAP BTP
As a leading integrated essential service provider, AGL has a proud 184-year history of innovation along with a passionate belief in human and technological progress….
How technology is boosting aged-care outcomes at ARP
We often hear that developing a strategy for digital transformation comes down to how it’s ultimately going to benefit customers. This makes digital innovation in…
Report: Data privacy, frictionless experiences major gaps in Aussie CX
Responsiveness, frictionless experiences and transparency around consumer data use are hefty customer experience considerations for Australian consumers. Yet most organisations they’re dealing with aren’t living…
Five Ways Australian Market Leaders Create CX Experiences That Win Customers
Leaders from two Australian-based companies recently shared their thoughts on winning CX strategies during a virtual SAPPHIRE NOW broadcast hosted by Scott Treller, executive general manager of SAP Customer Experience in ANZ.
Inside NZ retail chain Mitre 10’s digital transformation
Undertaking a major digital transformation for a large retail brand is a tough ask, especially after the COVID-19 pandemic, but when your stakeholders include 64…
Creating A Data-Driven Culture For CX Excellence: ANZ Market Leaders Speak Up
Researchers and customer experience (CX) experts from two market leaders in ANZ recently shared how organisations can overcome challenges to meet customer hopes, wants, and needs in the face of unrelenting market disruption.
Glass manufacturer Viridian deploys SAP S/4HANA cloud
Australian glass manufacturer and supplier Viridian Glass has deployed SAP S/4HANA public cloud ERP. The deployment came after Viridian was sold to private equity group…
Why companies have no reason to fear SAP’s cloud strategy
I was surprised to read in The Australian Financial Review last month that ‘SAP’s move to the cloud spells admin drama for companies,’ in a column that…
Orica completes multi-year SAP implementation
Orica expects new technology will deliver a $15 million boost to EBIT in the 2021 financial year, following the completion of its multi-year SAP roll…
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