WALLDORF — SAP SE (NYSE: SAP) today announced that its new customer portal, SAP for Me, has successfully completed its beta phase and is now available with enhanced capabilities across products, systems, licenses and consumption to all customers globally.
The SAP for Me portal serves as a companion to SAP customers, providing them with personalized access and a transparent view of their entire product portfolio.
In addition, SAP for Me is planned to become available in June 2020 to partners who hold sales roles, with further functions becoming available later this year. This single access point will enable digital 360-degree collaboration between our partners, customers and SAP.
With SAP for Me available to all customers, SAP achieves its goal of having three primary access points to the digital experience of SAP. SAP.com is the digital front door, which provides interested parties information specific to their preferences. Existing customers will use SAP for Me as their personalized customer portal, and SAP Community serves as the central engagement and knowledge-sharing platform.
All three work intelligently together to provide a seamless customer experience across all types of digital interaction with SAP based on a shared structure and technical foundation. An example is the SAP Universal ID technology to unify customer experience.
A Personal Companion
“We designed SAP for Me to be a hub where customers can access a consolidated overview of their SAP products and services as well as a digital companion, accompanying customers on their journey to the intelligent enterprise,” said Florian Roth, chief information officer, SAP. “We envision SAP for Me playing a key role in providing predictive customer assistance by proactively alerting customers and providing them with relevant recommendations to ensure they are taking full advantage of their SAP solutions.”
SAP for Me serves as a central repository, providing users with a personalized view of relevant insights and interactions based on their role and interests. Users can customize the portal’s intelligent home screen to receive context-specific key metrics and alerts. The portal provides an overarching picture across a customer’s product portfolio by aggregating into one access point all important notifications, metrics and insights, helping to speed outcomes.
Integrated, Easy and Personalized
With SAP for Me, customers are given an instant overview of alerts, metrics and insights mapped to their needs and interests. SAP for Me can provide valuable insight across all product categories (for example, systems, licenses, orders and incidents). Customers can see the number of products licensed to their company, find available learning content and review the status of support tickets and relevant notifications.
“SAP for Me is a great portal,” said Sophie Stefano, project manager and financial analyst, hub.brussels, the Brussels agency for business support. “It is user-friendly, simple to navigate and effective, with a personalized view of the data with just the right level of detail we need to see. It seems intuitive, ready to use from the beginning and does not distract the user with too many details and possibilities that we would not use for the majority of cases.”
SAP for Me conveniently connects customers with their most frequently used actions for faster interactions and outcomes with SAP products and services. By connecting users with the most relevant information of their SAP portfolio, SAP for Me helps customers navigate their digital transformation journey in a personalized, easy and seamless way.
For more information, visit the SAP for Me area of sap.com.
As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.
Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from SAP TV.
For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)
For more information, press only:
Martin Gwisdalla, SAP, +49 (6227) 7-67275, firstname.lastname@example.org, CET
SAP Press Room; email@example.com
Jennifer Kohanim, FleishmanHillard, +1 (617) 692-0535, firstname.lastname@example.org, ET
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2020 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.