Helping the Workforce Thrive by Extending Human Experience Management Solutions

To succeed in challenging times, organizations must react quickly to meet the changing needs of their workforce. This has never been truer than during the COVID-19 pandemic, when employees had to completely change working behaviors and employers faced complex logistical challenges in orchestrating a safe and compliant return to the workplace.

Human experience management (HXM) solutions from SAP SuccessFactors offer no-code extension opportunities that enable customers to introduce new workflows in a matter of days or weeks. They can build these extensions without needing specialist development expertise or additional IT investment.

While these extensions can be developed without the need for coding, they can still be used to create a fully integrated experience for employees. Organizations can create new workflows that comply with existing authorization, data privacy, and permissions rules. They can also take advantage of mobile UI capabilities and open APIs  to integrate with analytics and third-party applications.

Below are some examples of how companies adapted to a rapidly changing environment to protect the health and well-being of their employees.

Monitoring Employee Health Status Company-Wide

When the pandemic first hit, a U.S.-based manufacturer of fluid system products wanted a way to efficiently track the health status of its employees. The IT team was able to quickly create a COVID-19 tracking extension that integrates with the HR core system of record. The company achieved this without needing to purchase any additional software functionality.

Providing Insights to Inform Return-to-Work Planning

To facilitate a safe return to work, a large U.S.-based insurance company created an application that supports thorough and efficient return-to-work planning. The application collects information about employee preferences for either working at home or in the office, and matches this data with available office capacity. Planners can then make decisions on reopening the workplace in a safe manner. Started during the initial lockdown period, the team was able to develop the application quickly — in fact, it was up and running months before workplace restrictions were lifted.

Helping Employees Meet Legal Requirements During the Daily Commute

Employees of a large global telecommunications provider needed to be able to prove that they were legally allowed to travel to the office during curfew conditions. The company created a self-service extension that lets employees print out mobility certificates that they can show when required.

Engaging with Employees as They Adjust to a “New Normal”

Having a motivated, engaged, and healthy workforce is key to success — in every industry. With employees adjusting to a “new normal,” employers that can digitally facilitate workforces to enable new ways of working, not only help employees perform at their best but also gain a significant competitive edge. By enabling organizations to rapidly adapt workflows and create extensions to meet a wide range of workforce needs, SAP SuccessFactors solutions are leading the way in offering this flexibility.


Naresh Purohit is product area lead of product management for Platform Frameworks for SAP SuccessFactors.
Peter Stock is product strategy manager for Platform Frameworks for SAP SuccessFactors.