Experience matters and the customer experience can be influenced deliberately through a customer-centric strategy and flawless execution. Hope is not a strategy for experience management….
Independent Research Firm Names SAP a Leader in Data Management for Analytics
WALLDORF — SAP SE (NYSE: SAP) today announced that it has been named a leader in “The Forrester Wave™: Data Management for Analytics, Q1 2020.”…
SAP’s Data Management for Analytics Portfolio a Leader in Recent Evaluation
Turning data into business value requires collaboration, innovation, and integration, especially along the value chain of data to enable the Intelligent Enterprise. The Business…
How to Human-Proof Your Business to Deliver Superior Customer Experience
According to a 2019 Forrester survey around business priorities, business and technology decision-makers across North American and European enterprises rated customer experience (CX) as the…
Intelligent Robotic Process Automation: Not Your Average Top 2020 Trend
Hidden behind the tsunami of expert predictions on the rise of intelligent robotic process automation (RPA) are sweeping changes for the customer and employee experiences…
Top 2020 AI Trends: Why People Actually Want More Machines in the Workplace
Artificial intelligence (AI) and machine learning will soon be everywhere, and we will learn to love them for all the right reasons. That is my…
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