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Customers view experiences in surprisingly simple terms. Whether you’re dining out or calling a customer service hotline, these can all be boiled down to a…
How to Nurture an Innovation Ecosystem for Customer Experience
For more than 20 years, Moritz Zimmermann has been an entrepreneur. He helped found hybris — an omnichannel ecommerce company acquired by SAP in 2013…
SAP Strengthens CX Suite to Help Customers Close the Experience Gap
WALLDORF — SAP SE (NYSE: SAP) today announced new features for its SAP C/4HANA suite of leading customer experience (CX) solutions to help businesses and…
Decentralized ID: Working Toward a Password-Free Web
SAP is working on a decentralized identification system that could replace password log ons and help usher in Web 3.0. Hear more about the project…
One Year After Announcing SAP C/4HANA, a Preview of SAP Customer Experience LIVE
It’s been less than a year since SAP launched SAP C/4HANA. Learn what’s in store at SAP Customer Experience LIVE in 2019.
How to Improve CX for all Businesses, Young and Old
Start-ups and legacy brands can connect with new faces and regulars, thanks to machine learning and other intelligent tech that improves the customer experience (CX).
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