Hidden in the furor about disrupted supply chains is how the experience of the drivers delivering all those goods directly impacts the customer experience. That’s…
Industry Cloud: Advancing Business Transformation for a Changing World
Justifiably proud of their digital accomplishments, most companies still suffer from a false sense of digital capabilities. Their increasing attention on evolving customer experiences, product…
Bots Meet Humans for Top-Notch Customer Service with CommBox Platform
I can’t think of too many organizations that wouldn’t benefit enormously by introducing CommBox AI Powered Omnichannel Platform into their customer service processes – from…
AI Startup Gives Sustainable Wastewater Management a High-Tech Refresh
Clean water is one of the highest sustainability priorities worldwide, and industrial manufacturers are turning to artificial intelligence (AI), machine learning, and Industrial Internet of…
Can Artificial Intelligence Take the Guesswork Out of the Customer Journey?
Artificial intelligence (AI) is shedding light on one of the most examined yet least understood experiences of modern life: the customer journey. From shopping malls…
Connecting People, Organizations, and Success with Talent Experience Management on SAP Store
One piece of advice often suggested to people just entering the workforce – or those looking for a new position – is “aim high.” And…
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